Shipping Policy
Shipping Policy
Thank you for coming to Ciisee! We are committed to providing you with high quality products and excellent customer service. This Transport Policy Outlines our transport and delivery procedures.
Total shipping time = Processing time(7-15 working days) + delivery time(6-10 working days)
We currently support free shipping worldwide.
* Please note that we do not promise to return goods due to overtime delivery. If the delivery is delayed, you can contact our customer service to deal with it for you. For returns or refunds, please refer to the "Return & Refund Policy".
1.Shipping methods
We use a variety of shipping carriers to deliver your order, including DHL,UPS, FedEx and USPS. The carrier used for your order will depend on the size and weight of the item you ordered, as well as your location. Please note that delivery times may be affected by factors beyond our control, such as bad weather or carrier delays. We will do our best to keep you informed of any delays or problems that may arise.
2.Order tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order and see when it is expected to arrive. If you experience any problems tracking your order, please contact our customer support team for assistance.
3.Beyond delivery time
International shipping may be delayed due to force majeure. If your order is delayed, please contact us at ciiseeofficial@gmail.com and we will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.
4.Order cancellation
If you contact us promptly after purchase, we can cancel the order for you. If your payment is completed and the package is not sent, you can cancel your order before your item is delivered. We will refund your money in full. Once the package has been sent, the order cannot be cancelled. If you find the goods damaged after receiving the package, please contact our customer service and she will take care of it for you.
5.Customs and taxes applicable to shipping
Our prices do not include tax. Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, duties and fees, and/or other similar types of government taxes, duties or fees (collectively, "Duties and Fees"). You are responsible for paying all such duties and taxes regardless of when you are issued or charged. We have no control over these costs because customs policies vary widely from country to country. Contact your local customs office to find out more about customs fees, duties and taxes. When duties and taxes apply to an order placed by you, the calculation of the duties and taxes payable by you may not occur until after you place the order. This means that the first time you learn about the amount of duties and taxes charged to you may not be until after you receive your credit card statement or the shipping receipt you receive from us. In some cases, the calculation of duties and taxes may cause shipping delays beyond our original delivery estimates.